Social Live Chat Helpdesk – MyAlice

Description

LIVE CHAT + SOCIALS TOGETHER
The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions.

Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce.

MULTIPLE AGENTS IN 1 INBOX

Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.

CHAT WIDGET

Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes.

CENTRALIZED INTERACTIONS AND SUPPORT ON THE GO

No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere.

CHATBOT FOR ALL SOCIAL CHANNELS

Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp.

SCHEDULE OUTBOUND CAMPAIGNS

Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in!

AUTOMATE YOUR CUSTOMERS’ BUYING EXPERIENCE

Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates.

CONVERT CUSTOMERS ON SOCIALS

MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier!

TAKE AND UPDATE ORDERS

When customers come to your store intending to buy something, you need to help them as much as possible. Which includes placing the order for him. With MyAlice’s deep WooCommerce integration, you can now do it with a single click while chatting with your customer.

TRACK REVENUE AND ROI

Analyze the revenue of your WhatsApp messages, campaigns, and store automation. Access reports on all incoming messages, agent response times, agent performance, conversation status, etc. Use these in-depth analytics to improve agent performance.

GET VERIFIED GREEN TICK MARK

Stop sending your order confirmations from some other companies’ WhatsApp numbers. Let customers see your brand and number in all store notifications. MyAlice helps you get verified without any charges, get access to the Official WhatsApp API.

This is way more than your traditional live chat plugin. MyAlice expands on your social communication, boosts sales with automated campaigns, and engages customers at every stage of their journey. It helps you bring in immediate sales, generate leads with purchase intent, delight customers, and make them buy again and again and again!

Easily migrate from Tidio, HubSpot, Tawk, Crisp, Reve Chat, Live Chat, Jivo Chat, Olark, Chatra, Wati, Zendesk, Freshdesk, Reamaze, Drift, Intercom, Helpscout, Zoho, and eDesk. We’ll assist you with migration.

When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact. Get a demo or Sign-up to see it in action.

Screenshots

  • Widget
  • Multi Channel Inbox
  • eCommerce
  • Broadcast Campaign
  • Abandoned Cart
  • Campaign Report
  • Conversation Context
  • Agent Analytics
  • Automation
  • Mobile App
  • Dashboard

Installation

Install MyAlice as a regular WordPress plugin. Here are 2 different ways to install MyAlice plugin :

INSTALL BY SEARCHING PLUGIN

  • In your Admin, go to menu Plugins > Add New.
  • Search with MyAlice.
  • Click to install.
  • Activate the plugin.
  • You will see a MyAlice tab in your right side navigation bar in WordPress. The next steps are described there.

INSTALL BY UPLOADING PLUGIN

  • Download the latest version of MyAlice Plugin (.zip file).
  • In your Admin, go to menu > Plugins > Add New.
  • Select “Upload Plugin”.
  • Click on “Choose File”.
  • Select downloaded myalice.zip & click on “Install Now” button.
  • Activate the plugin.
  • You will see a MyAlice tab in your left side navigation bar in WordPress. The next steps are described there.

FAQ

Do you use the official Meta API?

Yes, we use the official Meta API for WhatsApp, Facebook, and Instagram connections.

What happens when I connect my WooCommerce store with MyAlice?

Once you connect your store, you can view your store inventory, customer details, order details, customer summary, product interactions, and past conversations. You can create or update orders while chatting with your customers directly from MyAlice inbox without switching between platforms.

Next, you can place a live chat widget on your store website to chat with the store visitors, respond to their queries and guide their shopping journey.

Does the inventory on MyAlice change every time I update my WooCommerce store?

Yes. Every time you update anything on your store — product, stock, or price, the information is automatically synced on your MyAlice dashboard. On the other hand, when you create an order from MyAlice, the inventory will also be updated on your WooCommerce dashboard. All in all, WooCommerce and MyAlice sync in real-time.

How do I add WhatsApp chat on WordPress?

  1. Go to your WordPress dashboard. Click on the add new button.
  2. Type MyAlice in the search tool available on the right.
  3. In the Search Results, you will find MyAlice plugin.
  4. After the installation, activate the plugin.
  5. Sign up to MyAlice and voilà WhatsApp chat is added to your WordPress website.

Can I stay connected to my customers while on the go?

With our mobile apps – both android and iOS you can chat anytime, anywhere.

Can I use it for my client?

Of course, you can! Expand your business offer by adding MyAlice to projects you run for your customers.

Check our Partner Program

Reviews

Ipril 28, 2022
Easy to activate, easy to integrate, and easy to understand since the UI/UX is on a top world-class level.
Maarec 23, 2022
i need social networks integrations, bots with ai, the ability to generate leads, place orders and control everything from an app and this gives me that!
Maarec 17, 2022
I'm currently trying it out and so far so good, customer orders are pulling up via webchat and I can upsell products
Read all 39 reviews

Contributors & Developers

“Social Live Chat Helpdesk – MyAlice” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

2.1.0 – 21/11/2022

  • Added: Brand New Live Chat
  • Added: Migration process of new live chat for existing user
  • Improved: Compatible with WordPress 6.1
  • Improved: Compatible with WooCommerce 7.1
  • Fixed: Few minor bug fix

2.0.3 – 09/10/2022

  • Added: Password show/hide option in the login/registration form
  • Added: Back button in the settings page
  • Improved: Showing the success message after successful login then redirect
  • Improved: Compatible with WooCommerce 6.9
  • Fixed: Few minor bug fix

2.0.2 – 28/08/2022

  • Added: Added some important links

2.0.1 – 28/08/2022

  • Updated: Updated all API with new links
  • Fixed: WC Rest API not generating for “WPS Hide Login” plugin
  • Improved: Remove some unused functionality

2.0.0 – 23/08/2022

  • Added: Compatibility with WooCommerce 6.8
  • Updated: New Dashboard Design
  • Revamped: Plugin integration journey
  • Improved: Data sanitization and validation for Security Enhancement
  • Fixed: Few minor bug fix

1.2.9 – 22/05/2022

  • Added: Compatibility with WordPress 6.0
  • Added: Compatibility with WooCommerce 6.5

1.2.8 – 26/04/2022

  • Improved: Data sanitization and validation for Security Enhancement

1.2.7 – 23/04/2022

  • API token only be replaced when a valid token will be provided and never be deleted.
  • Settings data will be deleted when the plugin is deleted.
  • Update plugin name, banner and screenshots

1.2.6 – 09/04/2022

  • Added new settings in the dashboard to control sending product and cart data

1.2.5 – 18/03/2022

  • Added language template (POT) file
  • Added settings in the dashboard to control who is able to chat
  • Improve customer connect API (customer will be connected from very first time visit)
  • Improve UX (added spinner when saved any settings or API data)

1.2.4

  • Fix dashboard slow issue because of api 500 response
  • Added compatibility of WordPress 5.9
  • Added compatibility of WooCommerce 6.2

1.2.3

  • Few minor bug fix

1.2.2

  • Improve Performance
  • Reduce Unnecessary API Calling

1.2.1

  • Update MyAlice Dashboard Access Permission

1.2.0

  • Added MyAlice Branded Panel in WordPress Dashboard.
  • Auto redirection added after activating the plugin.
  • Improved and optimised API connections.
  • Improved and optimised API calling.
  • Improved data collection to understand customer behaviour better.
  • Fix Product image missing on Cart data.
  • Fix Product url on View products and Cart.
  • Remove MyAlice cached data from database once you remove the plugin.
  • Added Goodbye Feedback Form.
  • Fix minor bugs.

1.1.2

  • Update new js to fix home redirect

1.1.1

  • JS issue fix

1.1

  • WooCommerce connection added

1.0

  • Initial release